FAQ
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Below are the answers to the most commonly asked questions.
Payments
Do I need a credit card to sign up?
No, you don’t need a credit card to sign up, its free.
Can I cancel anytime?
Yes, you always have the option to end your REMOTLY subscription. Please contact info@remotly.tech if you wish to cancel your membership.
Does adding Guests to my Workspace affect my plan or how I'm billed?
Adding guests to your workspace in productivity insights platform typically does not affect your plan or how you are billed directly, but it depends on the remotly pricing, to compare prices please visit our pricing page.
What payment methods do you accept?
When it comes to payment methods, we strive to accommodate a variety of options for your convenience. Currently, we accept payments via major credit cards or debit cards such as Visa, MasterCard, and American Express.
What is your refund policy?
For further details or to initiate a refund request, please contact our customer support team at info@remotly.tech. We are committed to addressing any concerns you may have and ensuring a positive experience with our productivity insights platform.
Data & Usages
How much time will it take to use ?
The initial setup takes around 10 minutes for the admin user and only a few minutes to add additional users. Easy to follow training videos and tutorials are available to ensure all users have a comprehensive knowledge of the platform. Daily use and monitoring is simply a few minutes a day to ensure your team is functioning at maximum productivity levels.
Is my data stored in secure enviroment ?
The privacy of your organization is our top priority! All communication passed to the REMOTLY server is secured by SSL encryption. Files are encrypted to ensure an extra level of security for your data and are located in a secure enterprise data center that provides 24/7 monitoring and hosting support.
Can productivity insights platform be used for remote teams?
Yes, productivity insights platform can be used for remote teams. It enables employers to track remote employees’ activities, measure productivity, and ensure compliance with company policies and security standards.
What are the potential risks of not using productivity insights platform?
Without productivity insights platform, businesses may face challenges in identifying and addressing productivity issues, detecting security breaches, ensuring compliance, and optimizing resource allocation. Monitoring software helps mitigate these risks and supports efficient operations.
Can my organization turn off the screen capture feature in the REMOTLY app?
Yes, screen captures can be set to capture once, twice, or three times every 10 minutes or turned off completely. This feature can be customized per user.
What kind of reports can I generate with Remotly?
You can generate detailed, customizable reports on individual or team productivity. These reports can be filtered by date or date range, offering insights into active users, key activities, and overall efficiency.
How many users can I add to Remotly?
Remotly supports unlimited users, making it a scalable solution for businesses of any size. For pricing information, please see the PRICING page at: https://remotly.tech/pricing/ or email info@remotly.tech
Do I need a credit card to sign up?
If you know REMOTLY is for you and you’re ready to go, you will put your credit card information in when you select the Essentials or Pro plan. Once you register and add your billing information, you will be directed to the login page immediately to start maximizing productivity for your business.
The free version of REMOTLY gives you full access to the platform for 30 days. Once the free trial is finished, you will need to put your credit card information in to continue with your monthly subscription. Remotly accepts all major credit and debit cards (Visa, MasterCard, Discover, and American Express).
The free version of REMOTLY gives you full access to the platform for 30 days. Once the free trial is finished, you will need to put your credit card information in to continue with your monthly subscription. Remotly accepts all major credit and debit cards (Visa, MasterCard, Discover, and American Express).
Can I customize productivity metrics based on job roles?
Absolutely! Remotly allows you to classify apps and websites as productive or unproductive based on specific job roles. This customization helps businesses tailor productivity metrics to fit their teams’ responsibilities.
Can I access historical data with Remotly?
Yes, Remotly allows you to access historical productivity data ranging from 30 days to 12 months (or more depending on the plan you select). This helps track long-term trends and make strategic decisions based on past performance.
What if I have multiple business locations?
Not a problem! Remotly is designed to handle businesses of all shapes, sizes and locations! The multi-tenancy feature allows businesses to setup different locations to create a powerful combination of reports and dashboards. Remotly goes a step further and also allows users to create shifts AND work across multiple time zones to create a seamless, easy to use productivity platform experience.
How do we calculate productivity in Remotly?
At Remotly, we help you track and improve productivity by analyzing your device’s active time. In the Productivity Profiles section, you can categorize apps as productive or unproductive. Based on your preferences, Remotly calculates a personalized productivity percentage, showing the ratio of productive time to total active time. This gives you tailored insights into how efficiently you’re using your time, helping you work smarter.
Can I cancel anytime?
Yes, you can cancel your subscription any time; you will have access to REMOTLY until the end of the month.